Refund policy

At Squeez Aura, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

This policy explains how returns, refunds, and exchanges work for orders placed on Squeez Aura (operated by UNION EMPORIUM LTD).

1. 30-Day Return Guarantee

You have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unopened, and undamaged, in the same condition you received it.
The item must be in its original sealed packaging, including all tags and inserts.
You must provide a valid proof of purchase (order number, receipt, or invoice).

Note: For hygiene and safety reasons, squishy, stress, and sensory toys that have been opened, squeezed, or used cannot be returned unless they are defective. Items returned used, damaged, or without original packaging may receive a partial refund or be rejected.

2. Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If your item is defective, damaged in transit, leaking, or you received the wrong item:

Contact us within 48 hours of delivery at squeezaura@gmail.com.
Include your order number and clear photos or videos showing the problem.
Once verified, we will send a free replacement or issue a full refund at no extra cost to you.

3. How to Start a Return

Contact us: Email squeezaura@gmail.com with your order number and the reason for the return.
Approval and instructions: Once approved, we will send you the return address and instructions.
Ship the package: Pack the item securely in its original packaging and send it with a trackable service (such as USPS, UPS, or FedEx).

Important: Please do not send items back without requesting a return first. Unapproved returns will not be accepted.

4. Return Shipping Costs

Defective, damaged, or incorrect items: Squeez Aura covers all return shipping costs.
Change of mind: If you no longer want the item or ordered the wrong one, you pay the return shipping costs.

We strongly recommend a tracked shipping service, as we cannot guarantee we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved or rejected.

Approved refunds: Issued to your original payment method within 5 to 10 business days.
Late or missing refunds: First check your bank account, then contact your card company or bank, as processing times vary. If you still have not received it, email squeezaura@gmail.com.

6. Non-Returnable Items

Opened, squeezed, or used squishy, stress, and sensory toys (unless defective).
Products showing signs of misuse, punctures, cuts, or intentional damage.
Items bought on clearance or final sale (unless defective).
Gift cards and digital items.

7. Contact Information

Store Name: Squeez Aura
Company Name: UNION EMPORIUM LTD
Registered Office (UK): Flat B, 40 Noel Street, Nottingham, England, NG7 6AW, United Kingdom
US Returns & Mailing Address: 7901 4th St N, Ste 31421, St. Petersburg, FL 33702, United States
Email: squeezaura@gmail.com
Phone: +1 716 2148 832